Privacy Policy

1. Privacy Policy

This privacy policy defines and informs you of how OPTIMEO (hereinafter "The Company") uses and protects the information you provide to us, if any, when you use this site accessible from the following URL: (hereinafter the "Site").

Please note that this privacy policy may be amended or supplemented at any time by the Company, in order to comply with any legislative, regulatory, judicial or technological development. In such a case, the date of its update will be clearly identified at the beginning of this policy. These changes engage the User as soon as they go online. It is therefore appropriate that the User regularly consults this privacy policy and use of cookies in order to be aware of any changes.

2. Regulatory compliance

The Company is committed to complying with the provisions of the European Regulation 2016/679 known as the "General Data Protection Regulation" or "GDPR" concerning the processing and protection of your personal data.

3. Nominative information

In general, you can visit the Site without disclosing any personal information about yourself. In any case, you are in no way forced to transmit this information to the Company. The information collected from people, through the forms of the Site, is intended for internal use and to help better meet your expectations.

However, in case of refusal, you may not be able to access certain information or services that you have requested. As such, the Company may be required in certain cases to ask you to provide your first name, last name, email address, telephone number (hereinafter your "Personal Information"). By providing this information, you expressly agree to it being processed by the Company, for the purposes indicated in point 4 below and for the purposes stated at the end of each form.

No personal information is collected without your knowledge and no personal information is used for unintended purposes

4. Data Processing Purpose

The Company may process your Personal Information:

(a) for the purpose of providing you with the information or services you have requested (including sending the Newsletter, commercial offers; and/or

(b) for the purpose of collecting information that will enable us to improve our Site, products and services (using cookies in particular); and/or

(c) for the purpose of contacting you regarding various events related to our company, including but not limited to product updates and customer support.

5. Data retention period

Your Personal Information is kept by the Company only for the time corresponding to the purpose of the collection as stated above, which cannot in any case exceed 13 months.

6. Recipients

Only the Company is the recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the subcontractors which the Company uses. Neither the Company, nor any of its subcontractors, sell the personal data of the visitors and Users of its Site.

7. Data Processing manager

If you want to exercise your rights of access, rectification, data portability or objection, please contact the Processing Manager:

Stanislas DAUBIGNY


8. Right of access

You have the right to access your Personal Information.

However, due to the obligation of security and confidentiality in the processing of personal data which is incumbent upon us, you are informed that your request will be processed provided that you give proof of your identity, by supplying a scan of your valid ID (if requested by our dedicated online form) or a signed photocopy of your valid ID (in case of written request).

The Company informs you that it will be entitled, if necessary, to oppose patently abusive requests (by their number, their repetitive or systematic nature).

To help you in your process, especially if you wish to exercise your right of access, send a written request to the postal address mentioned in point 1, you will find by clicking on the following link a mail template developed by the National Commission for Computing and Freedoms (the "CNIL").

9. Right to data rectification

Under this right, the law allows you to request the rectification, updating, locking or deletion of data about you that may be inaccurate, erroneous, incomplete or obsolete.

You can also set general and specific guidelines regarding the fate of your personal data after your death. In this case, the heirs of a deceased person may demand to consider the death of their relative and/or make the necessary updates.

To help you in your process, especially if you wish to exercise your right of rectification, on your own behalf or on behalf of one of your deceased relatives, through a written request, send one addressed to the postal address of the CNIL.

10. Right to object

The exercise of this right is only possible in one of two situations:

  1. When the exercise of this right is based on legitimate grounds; or
  2. When the exercise of this right is intended to prevent the collected data from being used for commercial purposes.

To help you in your process, especially if you wish to exercise your right of opposition through a written request, send one addressed to the postal address of the CNIL.

11. Response time

The Company commits to respond to your request for access, rectification, opposition or any other request for additional information within a reasonable period of time, which may not exceed one month from the reception of your request.

12. Complaint to the competent authority

If you consider that the Company is not complying with its obligations regarding your Personal Information, you can file a complaint or request with the relevant authorities.

In France, the competent authority is the CNIL to which you can address a request online by clicking on the following link:

In Luxembourg, the competent authority is the CNPD to which you can address a request online by clicking on the following link:

13. Cookies

The user is informed that during visits to the site, a cookie may be automatically installed and stored temporarily in memory or on his hard drive. A cookie is an item that does not identify the user but serves to record the user's browsing information on the website. Users of the site acknowledge that they have been informed of this practice and authorize the Company to use it. They will be able to disable this cookie via the settings within their navigation software.